This Privacy Policy explains how Winbeast ("we", "us", "our"), operated at winsbeast.co, collects, uses, stores, shares, and protects your personal data when you register an account, make deposits or withdrawals, claim bonuses, participate in our loyalty programme, or otherwise interact with our website and services. Please read this document carefully before using Winsbeast.co. By creating an account or continuing to use our site, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Winbeast Casino is operated at winsbeast.co and is licensed under International iGaming Standards. Any reference to "Winbeast", "the Casino", "the Site", or "winsbeast.co" throughout this Privacy Policy refers to the same entity. If you have any questions about how we handle your personal data, you may contact us via live chat (available 24/7) or by e-mail at [email protected].

2. Scope of This Policy

This Privacy Policy applies to all personal data we process in relation to:

• Registration and account management on winsbeast.co;
• Deposits, withdrawals, and any payment transactions made through Visa, Mastercard, iDEAL, bank transfer, Apple Pay, Revolut, Paysafecard, Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and USDT;
• Participation in our welcome package, weekly promotional offers, Fortune Wheel, and the Win Beast 12-level loyalty programme;
• Use of our game library of 8,000+ titles, live casino, sportsbook, and any other features of the Site;
• Communications with our customer support team;
• Installation and use of our Progressive Web App (PWA) on iOS or Android devices;
• Any other interaction between you and Winbeast through the Site or associated channels.

This Policy does not apply to third-party websites, platforms, or services that may be linked to or from our Site. We are not responsible for the privacy practices of those third parties.

3. Personal Data We Collect

We collect personal data from you directly and automatically, as well as from third parties where legally permitted. The categories of data we may collect include the following.

3.1 Registration and Identity Data

• Full name, date of birth, and nationality;
• Residential address, country of residence, postal code;
• E-mail address and telephone number;
• Username and encrypted account password;
• Gender (where voluntarily provided).

3.2 Identity Verification and KYC Data

As a licensed operator we are required to verify the identity of our players before processing withdrawals and at other points during the player relationship. This Know Your Customer (KYC) process may require us to collect:

• Copies of government-issued photo identification (e.g. passport, national identity card, or driving licence);
• Proof of residential address (e.g. a recent utility bill or bank statement);
• Proof of payment method (e.g. photograph of the card used for deposits, screenshots of a crypto wallet address);
• Source-of-funds or source-of-wealth documentation where required by our compliance obligations;
• Selfie or liveness check images for identity confirmation;
• Any additional documentation we may reasonably request to satisfy our legal and regulatory obligations.

Failure to provide satisfactory KYC documentation when requested may result in your withdrawal being delayed, suspended, or your account being restricted in accordance with our Terms and Conditions.

3.3 Financial and Transaction Data

• Deposit and withdrawal history, amounts, and methods;
• Payment method details (e.g. masked card numbers, card type, expiry date, billing address, crypto wallet addresses);
• Bonus and free spin redemption history;
• Loyalty programme level, comppoint balance, and cashback transactions;
• Weekly and monthly withdrawal limit usage (up to €8,000 and €30,000 respectively, or higher for VIP players).

3.4 Gaming and Betting Data

• Game history, session duration, stakes placed, and results across all 8,000+ titles;
• Sportsbook betting activity;
• Bonus wagering progress and bonus fund balances;
• Comppoint accumulation and loyalty level progression through the Win Beast 12-level programme;
• Cashback calculations and redemption records.

3.5 Technical and Device Data

• IP address and approximate geolocation derived from it;
• Device type, operating system, and browser type and version;
• PWA installation status (iOS or Android);
• Session timestamps, log-in and log-out records;
• Cookies, pixel tags, and similar tracking technologies (see Section 10 below).

3.6 Communications Data

• Content of live chat conversations with our 24/7 support team;
• E-mails sent to or received from [email protected];
• Records of complaints, disputes, or responsible gaming interactions.

3.7 Responsible Gaming Data

• Self-exclusion requests and the duration of any self-exclusion period;
• Deposit limits, session limits, loss limits, or cooling-off periods you have set;
• Any information you voluntarily provide in the context of a responsible gaming assessment.

4. How We Collect Your Personal Data

We collect your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawal requests, redeem bonuses, contact customer support, or set responsible gaming limits;
• Automatically — through cookies and similar technologies when you browse or use winsbeast.co, as described in Section 10;
• From payment providers — when you make a transaction via Visa, Mastercard, iDEAL, Apple Pay, Revolut, Paysafecard, bank transfer, or a supported cryptocurrency network;
• From identity verification services — third-party KYC and anti-fraud providers may supply us with verification outcomes and risk signals;
• From game providers — providers such as Evolution, Pragmatic Play, Hacksaw Gaming, BGaming, Belatra, and our other 70+ studio partners may share session data and game outcomes with us for settlement and dispute resolution purposes;
• From publicly available sources — where permitted by applicable law, we may cross-reference data from public databases for fraud prevention or compliance purposes.

5. Why We Use Your Personal Data (Legal Bases and Purposes)

We process your personal data only where we have a valid legal basis for doing so. The purposes for which we use your data, together with the applicable legal basis, are set out below.

6. Know Your Customer (KYC) and Identity Verification

Winbeast is required by its licensing obligations and applicable law to verify the identity of all players before releasing withdrawals, and in some cases before gameplay can continue at higher levels. The KYC process is not optional — it is a legal requirement and a condition of your account.

When you submit a withdrawal request, we may ask you to provide one or more of the following: a valid government-issued photo ID, proof of residential address dated within the last three months, proof of ownership of the payment method used, and, where required, documentation evidencing your source of funds or wealth.

Documents you provide for KYC purposes will be stored securely and processed only for the purposes of identity verification, compliance, and fraud prevention. We will not use your identity documents for any marketing purpose. Verified documents are retained for as long as required by our legal and regulatory obligations (see Section 11).

Winbeast may use authorised third-party identity verification services to assist with the KYC process. These providers act as data processors on our behalf and are bound by appropriate data-processing agreements.

7. Who We Share Your Personal Data With

We do not sell your personal data to any third party. We may, however, share your data with the following categories of recipient where necessary and lawful:

7.1 Payment Processors and Financial Institutions

We share transaction data with the payment providers necessary to process your deposits and withdrawals, including card networks (Visa, Mastercard), banking partners (including those handling iDEAL, Rabobank, ING, ABN AMRO, Revolut), Paysafecard, Apple Pay, and cryptocurrency network infrastructure. These parties process data only to the extent required to complete your transaction.

7.2 Game and Software Providers

Our 70+ game providers — including but not limited to Evolution, Pragmatic Play, Hacksaw Gaming, BGaming, Belatra, Betsoft, NetEnt, Yggdrasil, Quickspin, Thunderkick, Endorphina, LuckyStreak, and others — receive session identifiers and game-related data necessary to deliver games, calculate results, and resolve disputes. These providers are not permitted to use that data for their own marketing purposes.

7.3 Identity Verification and KYC Providers

We engage specialist third-party KYC and identity verification providers to assist with document review, liveness checks, and fraud screening. These providers act as our data processors under contractual arrangements that require them to protect your data to at least the same standard as we do.

7.4 Fraud Prevention and Security Services

We may share data with anti-fraud platforms, security monitoring services, and industry fraud-prevention databases where necessary to protect the integrity of the Site and the safety of our players.

7.5 Regulatory and Law-Enforcement Authorities

We may disclose personal data to our licensor, regulatory bodies, law-enforcement agencies, tax authorities, or courts where we are legally compelled to do so or where disclosure is necessary to comply with our AML, CTF, or other legal obligations.

7.6 Professional Advisers

We may share data with our legal advisers, auditors, and accountants where necessary for them to provide professional services to us. Such parties are bound by professional confidentiality obligations.

7.7 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, personal data may be transferred to the relevant third party as part of that transaction. We will take reasonable steps to ensure your data continues to be protected in such circumstances.

8. International Data Transfers

Winbeast operates internationally and your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we take steps to ensure that an adequate level of data protection is in place, including through the use of appropriate contractual safeguards. If you have questions about the specific safeguards applied to any transfer of your data, please contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS (Transport Layer Security);
• Encryption and hashing of sensitive data at rest, including account passwords;
• Restricted access to personal data on a need-to-know basis for authorised personnel only;
• Regular security assessments and monitoring of our systems;
• Secure storage of KYC documentation with controlled access;
• Fraud detection and real-time monitoring tools to identify and respond to suspicious activity.

No method of electronic transmission or storage is entirely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you suspect that your account has been compromised, please contact our 24/7 support team via live chat or at [email protected] immediately.

10. Cookies and Tracking Technologies

Winsbeast.co uses cookies and similar tracking technologies to operate the Site, personalise your experience, and analyse how the Site is used. Cookies are small text files placed on your device by your browser when you visit our Site.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Site to function, including session management, security, and maintaining your logged-in state. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred currency, and game filters.
• Analytics cookies: Help us understand how players navigate the Site, which sections are most used, and where errors occur. Data collected is aggregated and anonymised where possible.
• Marketing and affiliate cookies: Track whether you arrived at Winbeast via an affiliate link, enabling us to attribute sign-ups and reward our affiliate partners correctly. These cookies may also be used to deliver relevant promotional content.

10.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site and prevent you from accessing some features. For more information about managing cookies, visit the help section of your browser or a resource such as www.aboutcookies.org.

Our PWA (Progressive Web App), available on iOS and Android, may also use local storage and service workers for offline functionality and push notifications. You can manage notification permissions through your device settings at any time.

11. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, and in any event for as long as required by our legal and regulatory obligations. As a guide:

• Account data is retained for the duration of your account and for a minimum of five years after account closure, in line with standard AML and regulatory retention requirements;
• KYC and identity documents are retained for the period required by our licensing obligations and applicable law, typically a minimum of five years from the date of verification or account closure;
• Transaction records are retained for a minimum of five years to satisfy accounting, AML, and regulatory audit requirements;
• Gaming and betting history is retained for the duration of your account relationship and for a reasonable period thereafter for dispute resolution and compliance purposes;
• Communications data (live chat logs, e-mails) is retained for a minimum of two years for dispute resolution and training purposes, and longer where required by law;
• Marketing consent records are retained for the duration of your consent and for a reasonable period thereafter as evidence of that consent.

When data is no longer required, we delete it securely or anonymise it so that it can no longer be linked to you as an individual.

12. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: You may request that we delete your personal data in certain circumstances. Please note that we may be required to retain certain data to comply with our legal obligations even if you request erasure.
• Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example whilst a dispute is being resolved.
• Right to data portability: Where processing is based on consent or performance of a contract and is carried out by automated means, you may request that we transfer your data to you or another controller in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling, or to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (for example, receipt of promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. To unsubscribe from marketing communications, use the unsubscribe link in any e-mail we send you or contact our support team.

To exercise any of these rights, please contact us at [email protected] or via 24/7 live chat. We will respond to your request within a reasonable timeframe and in any event within the period required by applicable law. We may need to verify your identity before processing your request.

If you are not satisfied with how we have handled your data or your rights request, you have the right to lodge a complaint with the relevant supervisory authority or data protection regulator in your jurisdiction.

13. Children and Minors

Winbeast is strictly an adults-only service. Our Site and all of our games, bonuses, and services are intended solely for persons who are 18 years of age or older (or the legal gambling age in their jurisdiction if higher). We do not knowingly collect, process, or retain personal data relating to minors. If you are under 18 years of age, you must not use our Site or submit any personal data to us.

If we discover or are notified that we have inadvertently collected personal data from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered an account on Winbeast, please contact us immediately at [email protected].

We support the use of parental control software to prevent minors from accessing gambling websites. Resources such as Gamban and similar tools may help restrict access at a device or network level.

14. Responsible Gaming and Your Data

We take our responsible gaming obligations seriously. Data collected in connection with responsible gaming tools — including self-exclusion requests, deposit and loss limits, session limits, cooling-off periods, and player assessments — is used solely to operate those tools and to fulfil our duties as a licensed operator. This data is treated with the highest level of sensitivity and is not used for marketing purposes.

If you have set a self-exclusion on your Winbeast account, we will use your personal data to enforce that exclusion and, where required by our licensing obligations, to share your details with relevant third-party self-exclusion schemes or regulatory registers to prevent you from accessing gambling services during the exclusion period. This processing is carried out in your interests and on the basis of our legal obligations as a licensed operator.

If you have concerns about your gambling or wish to access responsible gaming tools, please contact our support team via 24/7 live chat or at [email protected] at any time.

15. Loyalty Programme and Promotional Data

When you participate in the Win Beast loyalty programme, your comppoint balance, level (1–12), cashback entitlements, and quarterly reset status are recorded and processed to administer the programme correctly. This includes tracking which level milestones you have reached, calculating weekly cashback (from Level 4 onwards, up to 20% at Level 12), and applying bonus wagering requirements to cashback rewards.

When you claim a weekly promotional offer — such as Beast Boost (Mondays), Beast Mode (Wednesdays), Fierce Friday, or Savage Saturday — or use the Fortune Wheel, we record the promotion code used, the bonus awarded, the wagering progress, and the outcome. This data is used to administer the promotion, prevent abuse, and ensure fair play.

We may use aggregated, anonymised data about promotion uptake and loyalty programme engagement to improve our offers and game selection. We will not use individually identifiable promotional or loyalty data to make automated decisions that have a significant legal or similarly significant effect on you without providing appropriate safeguards.

16. Marketing Communications

Where you have provided consent or where we are otherwise permitted to do so under applicable law, we may contact you with information about new games, bonuses, promotions, loyalty rewards, and other offers available at Winbeast. We may do this by e-mail, push notification (via our PWA), or on-site messaging.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing e-mail we send you;
• Adjusting your notification preferences in your account settings;
• Managing push notification permissions through your iOS or Android device settings;
• Contacting our support team via live chat or at [email protected].

Please note that even if you opt out of marketing communications, we will continue to send you essential transactional messages relating to your account, deposits, withdrawals, KYC requests, and security alerts.

17. Automated Decision-Making and Profiling

We may use automated processes to profile player accounts for fraud detection, bonus-abuse prevention, and responsible gaming monitoring. For example, automated systems may flag accounts that show patterns indicative of fraudulent activity, multi-accounting, or potential problem gambling. Where an automated process leads to a decision that significantly affects you — such as account restriction or suspension — you have the right to request human review of that decision. Please contact us at [email protected] if you believe an automated decision has been applied incorrectly to your account.

18. Third-Party Links

Our Site may contain links to third-party websites, including game provider demonstration pages, payment provider portals, or affiliate websites. This Privacy Policy applies only to winsbeast.co. We are not responsible for the content or privacy practices of any third-party websites, and we encourage you to review the privacy policies of any site you visit via a link from our Site.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, our legal obligations, or for other operational or regulatory reasons. When we make material changes to this Policy, we will notify you by posting the updated version on this page with a revised effective date, and where appropriate we will notify you by e-mail or via an on-site notice. We encourage you to review this Privacy Policy periodically. Your continued use of Winbeast following the posting of changes constitutes your acknowledgement of the updated Policy.

20. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we process your personal data, please contact us using the details below:

• Website: winsbeast.co
• E-mail: [email protected]
• Live Chat: Available 24/7 via the chat widget on winsbeast.co

We aim to respond to all privacy-related enquiries promptly and will always endeavour to resolve your concerns fairly and transparently.